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EMERGENCIES
When and where to call

It never fails. Four thirty, on Friday and the phone is ringing off the hook. Usually, the calls go something like this... "My faucet has been dripping all week and now it won't shut off." Or, "I noticed this morning that there is no water pressure in the shower. Could you send someone right over?" The servicemen work Monday through Friday, 8:30 am to 4:30 pm. There is an answering service to respond to emergencies. Since everyone perceives the definition of an emergency differently, here is a list of what UTC considers an emergency: Lock outs No electrical power to the townhouse No power to stove (one malfunctioning burner is not an emergency) Water system leaks that, if left until the next working day, will cause structural damage or destruction to members' personal possessions. Toilet not working (in a three bedroom unit, if one toilet is working, it is not an emergency) Catastrophic emergency (fire, explosion, etc.) Sewer backing up Gas leaks Water heater not working Frozen pipes Inability to secure unit (because of broken lock or window) Any item left outside a unit that constitutes a clear and present danger to individuals, animals, or property Emergency towing under the following conditions: Vehicle is parked in a fire lane Vehicle is parked within 15 feet of a fire hydrant Vehicle is parked in such a manner as to create a public hazard or to obstruct pedestrian or vehicular traffic Vehicle parked in a member's numbered spot Please call all requests for service to the management office first thing in the morning when possible. If the office is not open. you can leave a message on voice mail or put a note in the payment box.

When an emergency arises during normal office hours that requires immediate service, you may call 973 - 1282. After normal business hours, call the answering service at 668 - 4987.